Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services / Feng Hu, Thorsten Teichert, Shengli Deng, Yong Liu, Guotao Zhou

Media Type:

Article

Year of Publication:

2021

Publication:

2021

Contained In:

To Main Record - volume:85

Contained In:

Tourism management - 85(2021) vom: Aug., Seite 1-13

Language:

English

Contributors:

Hu, Feng [Author]
Teichert, Thorsten, 1963- [Author]
Deng, Shengliang [Author]
Liu, Yong [Author]
Zhou, Guotao [Author]

Keywords:

COVID-19 pandemic
Comparative importance–performance analysis
Hotel reviews
Sentiment analysis
Service evaluation
Text mining

doi:

10.1016/j.tourman.2021.104320

PPN (Catalogue-ID):

1758246294